The paper “Human Involvement in E-Coaching: Effects on Effectiveness, Perceived Influence and Trust” by Bart Kamphorst, Michel Klein and Arlette van Wissen (equal contributions) will be presented on September 12th at the 5th International Workshop on Human Behavior Understanding (HBU’14) in Zürich.
The paper describes an empirical ‘Wizard of Oz’ study in which it was investigated how human involvement in the e-coaching process affects people’s behavior change (taking the stairs instead of the elevator) and their perception of the e-coaching system. Results show that the coaching was equally effective in all groups, but that people who believed to be coached by a human judged the coaching to be more influential. No difference was found between groups in how trustworthy coachees found their coaches.
The full paper will appear in the workshop proceedings, which will be published in the Lecture Notes in Computer Science (LNCS) series – Springer Volume 8749, pp. 16-29 (to appear).
Update: pdf available here through SpringerLink.